dhb88 Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how dhb88 collects, uses, and protects your information.
1. Introduction and Scope
dhb88 ("we", "us", "platform") is an online gaming platform in Bangladesh operating under the domain dhb88.cam. We place the highest priority on the privacy of our users and are committed to keeping their personal information secure.
This privacy policy applies to the dhb88 website, mobile version, and all related services. By using our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services.
The term "information" as used in this policy refers to all data that you provide to us directly or that our systems collect automatically. We always operate transparently and with your best interests in mind.
2. Information We Collect
dhb88 collects only the information that is necessary to provide our services. The following is a description of the different types of information:
A Registration and Identity Information
The information you provide when creating an account includes:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred username
B Identity Verification (KYC) Information
To ensure the security of financial transactions, we may collect the following documents:
- National ID (NID) or passport copy
- Proof of address
- Payment method verification details (related to bKash, Nagad, Rocket, Upay)
C Transaction and Financial Information
Information related to deposits, withdrawals, and bonus activities — such as transaction amounts, times, methods, and history — is stored securely.
D Automatically Collected Technical Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Login time and session information
- Cookie and session data
- Gaming activity logs
3. Purpose of Using Information
dhb88 uses collected information for specific and legitimate purposes. We never use your information for unnecessary reasons.
Service Operation and Improvement
- Creating and managing accounts
- Processing deposits and withdrawals
- Providing bonuses and rewards
- Personalizing the gaming experience
- Improving platform functionality
Security and Fraud Prevention
- Identity verification and age confirmation (21+ age limit)
- Detecting unauthorized access and fraud
- Monitoring suspicious transactions
- Preventing money laundering
Communication and Support
- Providing 24/7 support via live chat
- Sending important notifications by email
- Communicating account-related updates
- Informing about promotional offers (only with consent)
Analytics and Quality Improvement
We analyze user behavior to improve the quality of our services. This analysis is always conducted in an aggregated and anonymous manner, with no intention of identifying any individual.
4. Sharing Information with Third Parties
dhb88 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:
A Payment Processors
Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations operate under their own privacy policies.
B Technology and Service Partners
Limited information may be shared with trusted technology partners for game operation and platform maintenance. These partners work under strict confidentiality agreements.
C Legal Obligations
If it is required to provide information pursuant to a valid order from a legal authority or regulatory body, we are obligated to comply with that order. However, in such cases only the minimum necessary information will be shared.
D Emergency Safety Situations
If there is an immediate threat to the safety of any user or the public, relevant information may be provided to the necessary authorities.
5. Cookies and Tracking Technologies
The dhb88 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve the functionality of our services.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, perform security checks, and deliver core services. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to collect anonymous data about the use of our platform in order to improve the quality of our services. You can control them from your browser settings.
Preference Cookies
These cookies are used to save your language preferences, display settings, and other personalization data, so you do not have to reconfigure your settings each time you log in.
You can manage or delete cookies at any time from your browser settings. However, disabling certain cookies may limit the functionality of the platform.
6. Data Security Measures
dhb88 follows industry-standard security measures to protect your information. Our security framework is regularly reviewed and improved.
SSL Encryption
Our platform uses 256-bit SSL/TLS encryption, which keeps all data transmission between you and our servers completely secure.
Encrypted Database
All sensitive information stored on our servers is kept in encrypted form. Passwords are never stored directly — only a hashed version is kept.
Two-Factor Authentication
Two-Factor Authentication is available for account access, which significantly increases the security of your account.
Limited Data Access
Our staff only have access to the information necessary for their specific roles. Unauthorized access to personal information is strictly prohibited and logged.
7. Data Retention Period and Deletion Policy
dhb88 retains your information only for as long as is necessary to fulfill the purposes described in this privacy policy, or as required to meet legal obligations.
Account Information
Core account information is retained while your account is active and for a defined period after the account is closed. Financial records and transaction data may be kept for an extended period in accordance with legal requirements.
Data Deletion Requests
You may contact us to request the deletion of your personal information. However, information related to legal obligations or active investigations may not be immediately deletable.
8. Your Rights
As a user of our platform, you have the following rights regarding your personal information:
1 Right to Access Information
You can contact us at any time to find out what information we hold about you and how it is being used.
2 Right to Correct Information
If there are any errors or inaccuracies in the information we hold about you, you have the right to request a correction. We will make the correction in a timely manner.
3 Right to Data Portability
You may request that the information we hold about you be provided in a structured, commonly usable format.
4 Right to Withdraw from Marketing Communications
You may stop receiving promotional emails or notifications at any time. However, it is not possible to stop sending urgent notifications related to transactions and security.
5 Right to Close Account
You may contact us at any time to request permanent closure of your account. Any remaining balance will be paid out in accordance with our policy.
To exercise any of the rights listed above, please contact our support team: [email protected]
9. Protection of Information for Minors
Age Limit Policy
dhb88 strictly does not permit anyone under the age of 21 to open an account or use our services. We do not knowingly collect or store any personal information from minors.
If a minor's information reaches us for any reason, it will be permanently deleted immediately and the associated account will be closed. If you become aware of any such information, please let us know.
10. Changes and Updates to This Policy
dhb88 reserves the right to update or amend this privacy policy at any time. If any significant changes are made, we will notify you by email or through a notice on the platform.
If you continue to use our platform after any changes, it will be assumed that you have agreed to the new policy. It is therefore recommended that you review this page regularly. The "Last Updated" date at the top of the page always reflects the date of the most recent revision.
11. Applicable Law & Dispute Resolution
Applicable Law
This privacy policy is governed by applicable laws and regulations. In the event of any dispute, we first attempt to resolve it through discussion. If a resolution cannot be reached through discussion, the appropriate legal process will be followed.
Filing a Complaint
If you have any concerns or complaints about how your information is handled, please contact our support team directly. We will work to resolve your complaint quickly and effectively.
Email: [email protected]
Support: 24/7 Live Chat
Have a question about your privacy?
For any questions or concerns about this policy, please contact our support team. We are always ready to help.
24/7 live chat support is available